Refund policy
Returns and Exchanges
Due to the customized nature of our product, and the personalized medical information included on all Charmed Medical Jewelry products, we are not able to offer refunds or exchanges.
Orders
Charmed Medical Jewelry is hand-crafted carefully based on your selection and desired engraving. We offer complimentary priority shipping on all items once engraving is complete. Please allow 5-7 business days for in stock items so that we can ensure the quality and accuracy of your engraving. If you prefer your piece without engraving, it will be available to ship within 1-2 business days.
Special order items may require additional time to complete, as noted on the specific product page. These pieces generally take 2-6 weeks for production depending on the item chosen along with the type of precious metals and gemstones selected.
Shipping
We offer complimentary ground shipping through a major US carrier (UPS, FedEx, or USPS) on all of our products. You will receive a shipping notification email with tracking information when your order is on its way.
One Year Product Warranty
All Charmed Medical Jewelry is warrantied against defects in material or workmanship for one year from the date of purchase. For information on how best to care for your jewelry, please view our product care guide
Please note that our warranty does not cover:
- Normal wear such as scratching, dents, or natural tarnishing of the ID, chain and attachments
- Loss of any kind
- Repairs, additions, or changes to the jewelry or engraving by any other jeweler or business
- Changes in engraving information
To initiate a repair, please contact us at repairs@charmedmedicaljewelry.com to receive a return authorization, instructions, and shipping label. Timing for repairs depends on the nature of the work required and will be communicated by our repairs department via email.